To be a company of general public expert services DVLA’s romantic relationship with its shoppers is significant to its accomplishment. By in depth stakeholder engagement, it really is obvious that DVLA’s clients are overall quite content with crucial regular on line transactional services including implementing for or renewing a driving licence; DVLA provides a number of efficient, digitised solutions that process large volumes of transactions precisely and at speed.
- suitable delegations and prospect for that Board to scrutinise and support the executive group (like selections for building Board subcommittees)
I am assured that implementation of this critique’s recommendations will place the DVLA in the most effective posture to deliver its mission in excess of potential a long time for the good thing about all who utilize the UK’s roads.
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The critique been given feedback from the sponsor team, DfT policy groups, and other authorities departments (like HMT) that asks ended up generally crafted from DVLA:
The evaluate tends to make particular tips to boost performance in DM licensing for those customers with elaborate or various health disorders, by means of a dual technique that combines aid for systemic reform with fast operational enhancements.
DVLA to boost The client practical experience for many of its services by making sure purchaser engagement informs continual improvement and transparency of insurance policies.
Final result Bigger transparency, chance and ability to be sure helpful implementation of The brand new corporate strategy.
DVLA are asking motorists to test a fresh support that permits them to view their driving licence and car or truck details in a single location.
Your MOT heritage could also let you know In the event your vehicle is recalled for a safety cause, depending on the producer. You can even check if a motor vehicle design, element or accessory has become recalled.
DVLA and DfT must discover simplifying and seeking increased flexibility in costs and fines by: contemplating solutions to revise legislation to make it possible for higher cost flexibility (but very likely restricted to decreases or purchaser selling prices index (CPI) linked improves)
DVLA has manufactured crucial development With this operate, but there is a really need to acquire stock of the present method and explore chances to accelerate the size and timing of alter. This is able to without doubt unlock organisational efficiencies going forward.
- continuing recent superior dvla vehilce check progress in adopting a joined-up and comprehensive solution to organization setting up (inside of DfT and with DVLA) to seize DfT demands as early as possible in the enterprise scheduling method - developing a structured and transparent system to “triage” needs from in just DfT and also other government departments which include HMT, the house Office and HM Courts and Tribunal Assistance
that DVLA is a Internet contributor to govt by virtue of selling personalised registrations and cherished transfers and concluded that there's probable for DVLA to sustainably enhance this earnings